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Western Forest Products
Western Forest Products

Customer Service Representative Remote

Posted 2 days ago

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Job Details

Full Time

Category

Accounting Banking, Finance and Insurance Sales and Marketing

Location

New Albany, NS

Salary

dollar sign55 to 60 per hour (plus commission)

Job Description

Our Company is currently seeking a professional and customer-focused Customer Service Representative to join our team. This remote position is available on both a part-time and full-time basis, offering flexibility while supporting customers through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, or phone in a timely and professional manner

  • Provide accurate information about products, services, and company policies

  • Resolve customer concerns and escalate issues when necessary

  • Maintain detailed and accurate records of customer interactions

  • Assist customers with orders, account updates, and general requests

  • Ensure a positive customer experience with every interaction

  • Collaborate with team members to improve service quality

Requirements:

  • Strong communication and interpersonal skills

  • Ability to handle customer concerns with patience and professionalism

  • Basic computer skills and familiarity with customer support tools

  • Ability to multitask and manage time effectively

  • Strong attention to detail and problem-solving skills.

About Western Forest Products

At Western Forest Products, we’re building a more sustainable future through responsibly sourced, high-quality wood products. Headquartered in Vancouver, British Columbia, with operations across coastal B.C. and Washington State, we are a global supplier trusted for our craftsmanship and commitment to excellence. As a forward-looking company, we invest in modern manufacturing and innovative, sustainable forestry practices that support the long-term health of our forests and communities. We’re a growing, diverse team that hires regularly across a range of roles, including office-based and remote opportunities. If you’re looking to grow your career while making a meaningful impact, you’ll find your place here. Join us and help shape the future of sustainable forestry.

Industry

Goods and Products Manufacturing Wholesale

Company Size

1001-5000 employees

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Application closing date is 2026-06-10

Current Openings

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