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We are pathfinders and impact makers.
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The Opportunity
Build the Future with Us

As an Operations Specialist, Project Management & Sales; you will play a critical role in supporting the Opportunity to Cash (O2C) function within WSP's Horizon Program. Working closely with global stakeholders, you will help ensure the stability, performance, and continuous improvement of Oracle Fusion CX and PPM operational environments. This role offers the opportunity to influence enterprise-wide processes, enhance service delivery, and contribute to a best-in-class operational support model across regions.
Your Impact

• Assist in the management of incident (INC) management processes to address and resolve operational issues promptly and within defined service level agreements and targets.
• Handle access request management, including monitoring downgrades and deactivations, and advising on subscription and license requirements.
• Manage license subscription processes to ensure compliance and cost-effectiveness.
• Participate in the RPL forum to support discussions and enterprise decision-making.
• Provide performance management and operational oversight for the AMS team.
• Ensure security management and compliance, maintaining audit trails across all operational processes.
• Collaborate with Organisational Change Management (OCM), Solution Architects, and regional teams to integrate solutions effectively into operations.
• Enforce enhancement request processes through ServiceNow, preventing back-channeling.
• Support the operational support strategy for the Oracle Fusion environment.
• Provide leadership and collaborate with Global Process Leads to advance the objectives of the Horizon Platform Operations team.
• Identify areas of improvement within functional areas and partner with Operations and Enhancement Leads to prioritize value-added deliverables.
• Work with vendors and WSP Horizon technical teams to oversee the health and performance of Oracle Fusion, increasing availability, reliability, and first-call resolution.
• Support monthly operations scorecards using a data-driven approach to identify trends, root causes, progress, and recommended next steps.
• Help identify monthly capacity requirements to ensure support teams meet inflow demand and backlog SLA targets.
• Collaborate cross-functionally to drive repeatable and efficient process improvements.
• Provide functional solution expertise within Oracle Fusion modules and support advanced technical solutions, testing, batch processing, and patching reviews.
• Identify design issues and work with business partners, process leads, solution architects, and business analysts to develop viable alternatives.
• Support cross-functional alignment across all in-scope processes and inter-dependencies.
• Work closely with functional leaders to ensure system stability and performance aligned with design intent.
• Monitor and track systems to ensure timely resolution of issues.
• Partner with functional and testing teams to deliver high-quality, timely outcomes and address cross-functional impacts.
• Cooperate with Audit, Security, and Compliance teams to meet IT Governance Controls (52-109).
• Ensure adherence to security policies across operations.
• Contribute to a strong and diverse team, leveraging complementary skills and perspectives to achieve operational goals.

The Skills That Set You Apart

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5 years of specialization in operations management, ideally within sales and/or project management environments.
• Strong analytical capabilities with the ability to interpret data and drive informed decisions.
• Demonstrated experience in process optimization, effectiveness, and continuous improvement.
• Experience supporting large, multi-national operational environments.
• Excellent communication and leadership skills with the ability to collaborate across functions and regions.
• Knowledge of compliance, audit, and security management practices.
• Experience with ServiceNow, Jira, or similar enhancement request platforms.

Why Choose WSP?
Why Choose WSP? We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.

• Proudly Canadian - we are a Top 100 Employer in Canada for 2026.
• A global community of brilliant minds - your next idea, mentor, or opportunity is always within reach.
• Limitless opportunities start here. Whether it's across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
• Flexible work, real balance - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.

#WeAreWSP
Compensation
Compensation:
AB, BC, NT, NU, SK & YT: $98,800 - $130,800
MB & ON: $90,100 - $124,100
NB, NL, NS, PE & QC: $89,200 - $118,500

Disclosure:
The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.
Ready to Shape the Future?
Join WSP and help deliver operational excellence that powers projects, supports communities, and advances humanity - across Canada and beyond.

#LI-HybridAt WSP, we exist to shape communities to advance humanity.

It's why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what's possible and shape what comes next. We are Visioneers.

As one of the world's leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.

At WSP, you'll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.

Join us.

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here .

Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. Full details here .