Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Human Resources

Pay Details:
$155,000 - $215,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The AVP, HR Advice leads enterprise HR advice delivery, modernizing operating models, tools, and capabilities to provide timely, high-quality, and risk-aware guidance across the organization. The role leads a team that plays a critical part in advancing people manager effectiveness, judgment, and accountability across TD. while balancing operational excellence with future-focused transformation.

Key Accountabilities

• The HR Advice role is accountable for transforming how HR advice is designed, delivered, and experienced across the enterprise. This role ensures HR advice is consistent, scalable, and risk-aware, while evolving delivery models, digital enablement, and advisor capability to meet the needs of a complex, regulated organization.
• The role balances operational excellence today with modernization for tomorrow, enabling leaders and employees to access timely, high-quality HR advice while freeing HR capacity for higher-value work.
• The role leads a function that is evolving to drive greater enterprise impact in people manager effectiveness, advancing managerial judgment, coaching maturity, and accountability in the stewardship of employee matters.

HR Advice Delivery & Experience

• Lead end-to-end HR advice delivery across channels (e.g., advisor-led, self-service, escalated support)
• Ensure advice is timely, accurate, and aligned to policy, employment law, and enterprise risk standards
• Establish clear service expectations, escalation pathways, and accountability for complex cases
• Continuously improve leader and employee experience at key moments that matter
• Shape and advance a cohesive enterprise approach to drive outcomes that elevate people manager coaching capabilities, decision confidence, and accountability in managing colleague matters.

Team Leadership & Capability Building

• Lead, coach, and develop a high-performing HR advice team

• Build future-ready capabilities including advisory judgment, digital fluency, and continuous improvement
• Foster a culture of accountability, learning, and client-centricity

HR Advice Modernization & Operating Model

• Design and implement the future-state HR advice operating model, including tiering, case complexity, and role clarity
• Simplify and standardize advice processes and decision frameworks
• Reduce variability in advice outcomes while preserving professional judgment where required
• Digital Enablement & Knowledge Management
• Partner with HR Technology, Operations, and CoEs to modernize HR advice tools and platforms
• Oversee HR knowledge management to ensure content is current, intuitive, and usable
• Enable self-serve and "right-first-time" resolution through decision support tools and guided workflows
• Leverage data and insights to identify trends, risks, and opportunities for improvement

Risk, Governance & Quality

• Establish and maintain governance frameworks for HR advice delivery
• Ensure compliance with employment legislation, policy, and regulatory requirements across jurisdictions
• Proactively identify people-related risks and systemic issues through advice data and case trends

Stakeholder Partnership & Change Leadership

• Lead change management to drive adoption of new advice models, tools, and ways of working
• Influence senior stakeholders with clear insights, trade-offs, and recommendations
• Act as a trusted partner to HR Business Partners, Centres of Excellence, and business leaders
• Partner closely with Employee Relations, Legal, and Risk to manage high-impact matters
• Partner closely with HR Advice & ER leadership supporting TD Bank AMCB and TD Securities for North America and Europe, Asia, Pacific

Skills, Education & Experience

• Undergraduate degree required; advanced degree or designation in HR or employment law is an asset.
• 10+ years of progressive experience in HR, employment law, risk, governance, or related fields.
• Proven ability to lead modernization and transformation initiatives in complex organizations (e.g., HR service delivery, operating model change, large-scale HR initiatives)
• Superior business acumen with strong analytical and synthesis capabilities; able to convey complex issues simply and clearly.
• Strong understanding of employment legislation and HR risk in a large, regulated environment (Federally-regulated or FI organizational experience preferred)
• Demonstrated ability to influence senior leaders, manage escalations, and balance nuanced stakeholder needs.
• Strong process knowledge with experience designing and operationalizing end-to-end operating models or service delivery frameworks.
• Exceptional communication, negotiation, and interpersonal skills.
• People leader who builds trust, capability, and inclusive teams
• Comfort representing HR at senior operating tables and making timely, high-judgment recommendations.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet