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AbeBooks

Sr. Software Development Engineer - Web-based Communications, Amazon Connect

Location
Canada
Details
Full Time
5 days ago
Job summary
We are building a number of new services to delight customers and reinvent customer service with Amazon Connect.

Amazon Connect is a highly disruptive -based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive and launching it as a publicly available service. With Amazon Connect, you can create your own -based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the . The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to and deliver scaleable, resilient systems while maintaining a constant customer focus.

Industry analysts have said, "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers." and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community."

Key job responsibilities
As a developer on our team, you'll own code end-to-end from to development, and work closely with senior technical leaders within the team and across . You'll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, databases, AI, ML, Big Data and more.

A day in the life
What is in it for you?

Team culture: You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal.

Impact: Work on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.

Gratification: You will know you are directly responsible for solving real customer problems.

Critical and Fast: This is a strategic new business for , and we are moving fast, really fast.

Ownership: You will quickly become responsible for key components of the service, and drive what and how to build them.

Learn & Grow: If want to learn and grow with challenges of a designing and building a large- fault tolerant systems - this is an opportunity of a life time.

Innovate: We learn from our customers and invent every day on their behalf.

Make history: is the leader in a current industry wide revolution, and specifically at Amazon Connect, we are changing the way customers think about contact centers.

Have fun: Surround yourself with a highly talented pool of engineers that like to solve complex problems, but also work in a fun and autonomous environment.

About the team
Learn more about Amazon Connect here.
Media coverage on Amazon Connect:
http://www.zdnet.com/article/how-the-abs-prepared-for-the-same-sex-marriage-survey-using-the-public-/
https://www.benzinga.com/analyst-ratings/analyst-color/17/03/9241888/how-amazons-connect-could-impact-twilio-zendesk-ringcent
https://.amazon.com/blogs//new-amazon-connect-and-amazon-lex-integration/
https://techcrunch.com/2017/03/28/-amazon-connect/

Power of Amazon Connect:
https://www.youtube.com/watch?v=9qky_E39-_I
https://youtu.be/rSzDFJGw5vg

About Us
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

  • 2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
  • 3+ years of programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
  • 4+ years of professional software development experience
  • 2+ years of experience as a mentor, tech lead OR leading an engineering team


PREFERRED QUALIFICATIONS

Experience developing web-based communication technologies (WebRTC) a plus.
Experience taking a leading role in building complex software systems that have been successfully delivered to customers
Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
Experience in driving systemic operational improvements
Experience mentoring junior software engineers to improve their skills, and make them more effective, product software engineers
Experience influencing software engineers best practices within your team
Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
Category
Software and Programming