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Rogers Communications Canada Inc.
Details
Full Time
2 days ago
Senior Technician

At Rogers, we put our customers first in everything we do. We're committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We're growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you're up for the challenge and the fun? If so, consider the following opportunity!

Hours of Work : Monday thru Friday 8:30 am to 4:30 pm (40 paid hours standard per week) plus an after-hours standby requirement for emergencies.

Position Overview: This position's responsibilities include but are not limited to Cable TV Telecommunications System Plant from head end to node to tap and customer service drops from the tap to the customer premise equipment, encompassing all aspects of service drop and in-home wiring and will deal with customer relations and customer problem resolution.

Essential Job Functions: An employee in this job title may be called upon to perform any or all of the following tasks:
  • Assist and provide technical expertise regarding the installation and maintenance of service drops, in-house wiring, cable and fibre optic TV, internet & phone equipment (analog, digital, HD digital, modems, ONT's), installation, maintenance, and repair of new and existing residential and business overhead and underground CATV cable and telecommunications plant equipment.
  • Work from a ladder to climb poles to heights of 6m to maintain the network system.
  • Communicate with Level 2 technical support regarding network issues and new service provision.
  • Be able to maintain a positive attitude, and the ability to work effectively with other employees and Management.
  • In addition, the employee shall have the ability to accept, coordinate, take initiative, receive and/or solicit direction to complete other tasks as may be assigned:
  • Provide expertise, and training to subordinate employees relating to service and installation work and troubleshooting of the network system.
  • Recommend improvements, where appropriate, in work methods and equipment specifications. Achieve and maintain knowledge of new technologies, procedures, and policies that continually occur in the telecommunications industry.
  • Be available in emergency situations and be available for on-call duty as may be required in an emergency or during owner absence.


Required Knowledge, Skill, and Abilities: A Senior Service Technician must possess:
  • Considerable knowledge and skill in coax cable and fibre optic systems tools, test equipment, materials, safety standards, procedures, methods and practices required in the installation, maintenance, testing, construction and repair of a telecommunications plant & CATV service drop system and all services delivered via that system.
  • The ability to communicate and write effectively.
  • The ability to prepare accurate records and reports as well as to fully understand both verbal and written instructions.
  • Show tact in dealing with both fellow team members and the public.
  • Possess good mechanical aptitude and the ability to work with various hand and power tools.
  • Possess good hand-eye coordination, be in good physical condition and possess sufficient strength, endurance, and agility required to perform heavy manual tasks under varying weather conditions as listed under the "Physical Demands of Position Section".
  • Possess reasonable knowledge of the necessary safety precautions to be taken in working from heights.


Minimum Qualifications: To be considered as a suitable candidate for this position, an eligible applicant shall have the following minimum equivalent training and experience:
  • Associate degree in Electronics Technology with three years CATV experience preferred. However, a minimum combination of CATV technical training and three years CATV experience related to the service, installation, construction, maintenance and testing of various components associated with the CATV industry may be substituted.
  • A valid Nova Scotia driver's license and current driver's abstract are required.
  • A police background check is required, and eligible candidates must be bondable.
  • Eligible candidates must provide work references for the past 5 years.
  • In addition, the candidate shall meet the requirements of the "Safety Precautions" and "Physical Demands of Position" sections.


Physical Demands of the Position: The successful candidate must:
  • Be able to work outdoors under extreme and varying weather conditions and indoors in homes and business.
  • Be mentally alert, be creative, have good math abilities, have good judgment, speaking ability, and initiative.
  • Be able to meet heavy physical demands requiring 35 kgs lifting (batteries and electronic equipment.
  • Be able to stand, walk and sit for long periods of time, as required by the task at hand.
  • Be able to perform the required climbing, working from elevations, stooping, kneeling, crouching, crawling and extremes in reaching.
  • Be able to speak, hear (to adjust sound levels), see (color vision required to determine TV color settings), and have dexterous hands


As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 580 Belcher St (7749), Port Williams, NS
Travel Requirements: None
Posting Category/Function: Field Operations & Installation
Requisition ID: 265699

Together, we'll make more possible, and these six shared values guide and define our work:
  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what's right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment


  • What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

    Posting Notes: Customer Experience

    Location:
    Port Williams, NS, CA

    Being a Rogers team member comes with some great perks & benefits including:
    • Health & well-being benefits
    • Donation matching
    • Paid time off for volunteering
    • Wealth Accumulation including: Pension plan & Employee stock options
    • Generous employee discounts
    • Leadership development, Mentorship, and Coaching programs

    *available for full-time and part-time permanent employees, some restrictions apply

    Looking for career guidance and inspiration?

    Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

    Job Segment: Technician, Telecom, Telecommunications, Technical Support, Technology
    Category
    Information Technology Telecommunications