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Senior Application Support Analyst (Bedford, NS)

Bedford, NS
Full Time
5 days ago
What is the opportunity?

RBC's Corporate Systems Technology & Operations (T&O) group provides the technology, innovation and operational excellence required for delivery of a high quality experience to internal RBC Capital Markets clients.

We currently have an exciting opportunity for a Level 3 Support (Senior Application Support Analyst) with the Corporate Systems Risk Support group. This is a very technical IT support role that can be well-complemented by working knowledge of the Capital Markets and Counterparty Credit Risk business. Level 3 Support members are expected to be able to understand how an application functions in technical detail in order to diagnose and troubleshoot, rather than depend on scripted troubleshooting scenarios. This is an opportunity to join an established team as RBC Risk Management undertakes a major modernization process of the business applications and the IT procedures to implement them.

Special Conditions:

Rotational after-hours support is required

Rotational weekend work is required

Support personnel are required to carry cell phone when on call

What will you do?
  • Investigates, resolves, and reports on medium- to highly-complex technical issues requiring business application understanding
  • Works closely with business clients to understand priorities and impact, and provides timely and accurate reports to management and end-users on status of critical systems processes and reports
  • Proactively identifies and acts on emerging issues and works with Development teams to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours
  • Is able to learn about multiple applications and technologies and how they interact in order to provide cross-function support. An understanding of how legacy and emerging technologies integrate is required
  • Makes recommendations on process improvements and enhances system and support documentation for lower levels of support (Level 1 and Level 2). Coach members of L1 and L2 teams
  • Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards. Your participation would ensure that projects follow RBC standards for security and audit, supporting System Integration testing, and supporting code promotions and development effort
  • Work on IT Risk deliverables: participate in DR exercise, help in DR planning and design; interacting with various auditors and make sure that applications in our portfolio function according to published RBC IT Risk Standards
  • Perform some of the above responsibilities after hours and on weekends on a rotational on-call basi

What do you need to succeed?

  • Relational databases: an intermediate knowledge of relational database concepts and how to interact with databases using SQL is required. However, this is not a DBA position and we do not have a privileged level of access to our database systems
  • Emerging technologies: experience with Apache Hadoop and its ecosystem, HP Vertica, and/or Teradata, Micro services
  • Operating systems: experience with multiple operating systems and the integration of processing across different platforms will make you more effective in this role. Intermediate UNIX experience is essential. However, this is not a system administrator position and we do not have a privileged level of access to our systems. Shell scripting: the ability to read, understand, modify, and write non-trivial UNIX shell scripts is required
  • Security: a foundational understanding of sound operating system and file system security practices on the UNIX and Windows platforms is required. Understanding of Apache Ranger principles would be an asset
  • Data transformation: a lot of the applications we support depend on getting files of varying formats loaded into relational databases for further processing. An understanding of how these ETL tools work will be of significant benefit in this position. An understanding of or interest in working with related technologies such as DataStage and Apache Hive would also be of benefit
  • Job scheduling software: an advanced knowledge of how to create and modify job schedules using job scheduling software is essential, as most of the applications we support are run using advanced job scheduling software

Nice to have:
  • Ideal candidate would possess some business knowledge in Capital Markets arena, specifically Counterparty Credit Risk. In this position, it is often essential to be able to express technical issues in business terms, and vice-versa
  • Professional experience in a risk management environment an asset

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • The opportunity to work on projects that have genuine, measurable impact: automating manual processes, re-engineering workflows and making financial analysis and reporting faster and more reliable
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services

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City: Bedford
Address: 120 Western Parkway
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel(%):0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 04/18/2021
Platform: Technology and Operations

Req ID: 336699
Ad Code(s):
Information Technology