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Great Canadian Gaming Corp.

Security Shift Manager

Pickering, ON
Full Time

Posting Date: August 8, 2019

Position: Security Shift Manager

Company: Pickering Casino Resort

Location: 2028 Kellino Street, Pickering, Ontario

Pickering Casino Resort is seeking Security Shift Managers!

Don't miss the opportunity to join One Toronto Gaming's new Pickering property as part of the Security team!

Based at the new Pickering Casino Resort site, this is an exciting opportunity for dynamic individuals who have a drive to succeed, strong guest relations & management skills.

After opening and under the general direction of the Security Manager, this position will help recruit, coach and lead a team of personable, service-oriented Security Supervisors/Officers who act as friendly and helpful ambassadors to our guests while protecting the company's assets. Above all else, Security Shift Managers must lead by example to create Great Experiences and Memories for all guests and colleagues!

Our new Pickering location has a target opening in early 2020 and will be a full-service integrated resort including casino, hotel, entertainment centre, and multiple food outlets which will create a dynamic mix of excitement, culture, nightlife, cuisine, and adventure.

As our ideal candidate, you are an energetic casino professional with proven knowledge, skills and abilities to execute the following responsibilities in support of the company's vision, mission and values:

    •Motivate and inspire a team of officers who will enhance the guest experience and a team who see themselves within the entertainment business; •Provide leadership, direction and mentoring to the security team at the site level, including coaching, developing performance objectives and holding Performance Partnership discussions with team members; •Inquisitive, investigative mind, able to identify suspicious behaviours /transactions and make sound judgments based on this; •Create and implement security plans as assigned; •Understanding the management of the site security budget; reports variances; makes recommendations to the Assistant Security Manager; •Oversee various critical security systems (e.g., Key Control, Itrak, Facial Recognition); •Develop and implement training for security operations; ensures team members are trained in Emergency Response procedures; •Develop, prepare and maintain site-specific tactical responses to emergency events along with managing drill procedure throughout the year; •Review reports on violations, unsafe conditions, potential hazards, suspicious persons and activities and identifies the need for investigations and conducts as directed; •Oversee the site First Aid program; reviews First Aid reports; ensures First Aid staff are appropriately trained and scheduled; •Oversee departmental schedules to ensure efficiencies are met; •Champion RG initiatives daily; •Conduct on-going site risk assessments; identifies areas of practice or equipment that meet security best practices; identifies opportunities for efficiencies to the Assistant Security Manager; •Administer evacuations; prepare evacuation checklists; •Perform other duties as assigned by the Security Shift Manager and/or Security Manager.

Successful applicants will demonstrate the following qualifications:
    •Minimum 3 years of experience in gaming security or surveillance management; •Post-secondary education or suitable combination of continuing education and experience; •Ability to exceed internal and external guest expectations through timely, effective and service oriented communication; •Computer literacy in MS Office; •Ability to successfully obtain Smart Serve certification; •Must be AMFR Certified; •A passion for providing outstanding service to our internal and external guests; •Astute self-awareness when communicating with team members and guests; •Excellent problem solving and conflict resolution capabilities; •A willingness to learn, develop and achieve new skills for personal and professional development; •Exceptional interpersonal and guest relations skills; •Ability to successfully obtain a Category 1 Gaming Assistant license through the Alcohol & Gaming Commission of Ontario.
    •Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Ready to embark on your next adventure? Pickering Casino Resort candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs.

Application Process:

How to apply: Please submit your resume and cover letter to

One Toronto will accommodate people with disabilities throughout the recruitment and selection process. Applicants are encouraged to advise Human Resources in advance if accommodation is required.

Law Enforcement and Security