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Paladin Security

Portfolio Resource Coordinator - Halifax Stanfield International Airport

Halifax, NS
Full Time
6 hours ago

Position Overview:

Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, as well as other related duties as required. This position will work closely with Paladin's leaders to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion. This position is the 2IC for the Client Service Manager and will be responsible for thoroughly understand the dedicated contract (Halifax Stanfield International Airport).

Job Skills / Requirements
  • Strategically identify open shifts / open lines and work with Paladin's Client Service group to ensure complete schedules to adhere to our contractual obligations
  • Forward existing schedules in Paladin TEAM scheduling software to ensure Paladin's Security Officers are fully aware of their ongoing schedule well in advance
  • Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations team as a whole
  • Fill cancellations and openings in the daily schedule
  • Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
  • Ongoing knowledge development of Paladin's contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
  • Support and process OTRS submissions as they relate to your portfolio
  • Take on a large role in Paladin's deployment process
  • Ensure billing accuracy and compliance on a weekly basis
  • Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payroll

Education Requirements (Any)
Post-secondary Education in Business Administration, or equivalent
High School Diploma/GED
Bachelor's Degree

Additional Information / Benefits

  • Proven ability to build and maintain strong working relationships both internally and externally
  • Strong leadership, organization, and facilitation skills
  • Strategic Thinking
  • Excellent communication skills both written and verbal
  • Strong customer service and multi-tasking skills
  • Creative ability to foster new and innovative ways to perform and succeed
  • Ability to meet strict deadlines and flexibility in time allocation.
  • Proficiency in Computer Usage, with an ability to learn multiple software programs including Word, Excel, WinTeam
  • Experience in scheduling, administration or security supervision would be considered an asset
  • Be willing to work flexible hours
  • Other duties as directed by the Client Service Manager and other key stakeholders

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1