Operator - Atlantic Operations Team

Overview
Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements

The Operators are responsible for managing a variety of tasks such as incoming calls from the officers in the field, book offs, transfers etc. Operators will also be responsible for handing administration work in relation to our scheduling software such as job building, sign in sheets and more. Operators will also be speaking directly, at times, with Paladin' clients and troubleshooting issues and providing excellent customer service. We currently have 1 position available. Please see below for additional details

Working Hours: 9am-9pm Continental Rotation

Why Choose Paladin

• Extensive Paid Industry Training
• Employer Paid Benefits
• Opportunities for Growth & Advancement

Duties and Responsibilities

• Managing incoming calls to the department regarding book offs and more
• Providing superior customer service
• Manage a variety of administrative duties such as sign-in sheets, responsibilities within the scheduling software, and sending updates
• Excellent communication with Paladin field staff and, at times, clients
• Will step in, in critical situations to assist the Atlantic Operations Team when needed
• At times will be requested to dispatch mobile patrol

Qualifications

• Fluent in English to be able to give adequate, clear, and concise directions
• Confident and capable of remaining composed under pressure of emergency situations
• Excellent written and verbal communication skills
• Must be able to work under team setting
• Must be able to demonstrate high customer service skills
• Scheduling and security experience is an asset
• Ability to work in a dynamic, fast-paced environment

Education Requirements (Any)
High School Diploma/GED

Additional Information / Benefits
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

This job reports to the Operations Manager

This is a Full-Time position

Number of Openings for this position: 1

Category

Other