Online Customer Service Representative / Social Media Writer

Online Customer Service Representative / Social Media Writer

Do you genuinely care about people and get excited by the idea of doing meaningful work that changes lives?

Are you an excellent communicator with a flair for writing?

Are you interested in health and wellness and eager to learn more in this field?

If so, keep reading. Because that’s what we’re looking for from our new Online Customer Service Representative!

Your Opportunity

We’re seeking an Online Customer Service Representative with 2+ years full-time experience who is sincerely interested in helping us with our mission to help people increase their bone density and return to the active, independent life they deserve.

In this role, you’ll be the voice of AlgaeCal across all social platforms (Facebook, Instagram, Twitter, Pinterest, Youtube, Quora). You will write clear and concise responses that make people feel heard, understood, and well taken care of.

You’ll help us monitor our brand online, gather feedback and provide outstanding customer service.

What Do We Do?

AlgaeCal is an online nutritional supplement company, and one of Canada’s fastest-growing companies. One of the reasons for that growth? We offer something no other company has: a natural, clinically-supported approach to bone loss. Bone scans show we’re actually increasing bone density in adults across the world and helping them return to an active, independent lifestyle.

But traditional “wisdom” says increasing bone density isn’t possible. So we need help to spread the word about AlgaeCal. That’s where you come in!

Below are a few of the primary tasks you can look forward to while working from our office in Vancouver’s exciting Mount Pleasant area:

• Responding to our community across all social platforms in a friendly and timely manner while maintaining our company voice. This includes social media requests, questions in forums, and product reviews.
• Responding to reporters looking for sources (usually related to bone health, nutrition, and exercise).
• You’ll stay in regular touch with your friendly colleagues in sales and marketing to ensure that our brand voice is consistent and clear.
• You’ll be a researcher of all things AlgaeCal. We’re continually updating our blog with articles about bone health, nutrition, and exercise and staying up to date with this content will 10x your confidence - and you’ll feel fantastic about your growing expertise.
• With your top-notch social listening skills, you’ll become the eyes and ears of AlgaeCal across various online groups and forums. (This is the James Bond part of your job). The insights you glean will be invaluable to your colleagues, and they’ll eagerly gobble up any information you unearth.
• You’ll demonstrate AlgaeCal’s impact on social media by preparing detailed monthly reports. This is an excellent opportunity to let everyone know about all the great stuff you’re doing!
• Petting our office Weimaraner and valued team member, Buddy. (He usually makes his rounds of the office just after lunch.)

Ideal Candidate Skills

• Exceptional written communication with the ability to craft concise, high-quality responses that are both honest and empathetic
• Critical thinker with a keen ability to interpret questions, read between the lines, and find genuine solutions
• Calm and empathetic when managing reactive comments on social media
• Excellent time management skills with the ability to maintain organized workflow
• Interest & experience in the health and wellness field is a plus

In addition to the above, we’re looking for someone who has the 3 qualities that embody our values:

1. You’re humble; You’re great at what you do but don’t feel the need to brag about it.
2. You’re hungry to learn and grow.
3. You’re “people smart”; You’re good at working with others and being a productive member of a high-performing team.

The truth is, if you don’t have these qualities you won’t last long at AlgaeCal. So if you’re missing one of them, be honest with yourself. You can save yourself a lot of headaches by finding a job posting that’s a better fit for you.

We’re the real deal…

The first thing you'll notice about AlgaeCal is our unique culture, hard-working but fun office environment, and positive family spirit. In fact, you may find pretty quickly that AlgaeCal is a place you’ll want to spend the rest of your career. After all, we want all our employees to become ‘lifers’... no joke!

Just as we want to serve our customers, we want to serve you, our teammates (we call ourselves AlgaeBuds), and make sure that you enjoy your work every single day.

But don’t be confused. Being the real deal also means our standards are sky high and we don’t let just anyone into our family. When we say you’ll enjoy every single day you work here, there will surely be some challenging moments. (Let’s be real here, no job is perfect!)

But we promise you that every day you’ll have a moment... a moment of clarity or empowerment or a surge of adrenaline that will tell you that you’re doing what you love and are making a difference in this crazy, beautiful world.

A Day In The Life

Working at AlgaeCal is stimulating, fast-paced, and just like any job, it can have its challenging moments. But one thing it will never be is boring.

What’s more, working at AlgaeCal presents great opportunities. The opportunity to work alongside and learn from a team of work-hard, play-hard professionals who’ve grown our company 10x in the last 5 years. The opportunity to advance your personal growth by attending conferences and other events. And the opportunity to genuinely change people’s lives every single day by helping them overcome bone loss.

Plus, every day brings opportunities to work with team members who care as much for you as they do our customers. Team members like our Outreach Coach, Moni ad our Community and social media team members, Cat, Lara, Megan, and Blaire.

You’ll be working with those teams most closely, but you’ll also be collaborating with other teams as the need arises. We’re sure that before long, you’ll just refer to them all as your AlgaeCal family!

What Will You Earn?

Let’s agree on salary and vacation once we know what you offer, but our goal is to pay above the market rate for your unique skills.

Other Goodies

• $2000 flexible employee health benefits package
• Professional development opportunities at conferences (let us know what events you would like to attend)
• Annual team trip to Los Cabos, Mexico, and other team trips and events which you are eligible for after one year of employment. This amounts to another week of paid vacation plus we cover hotel, food, flights, and entertainment

How To Apply

So, do you have what it takes to become the next member of team AlgaeCal?

Job opportunities like this don’t come along often, and we’ve got a lot to offer our successful applicants. So, to make sure our future Online Customer Service Representative is the real-deal, will be a great fit, and will thrive at AlgaeCal, we ask a little more than your run-of-the-mill job application:

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. Please, read carefully:

1. Write a cover letter addressing:

• Why you're the best Online Customer Service Representative for this role. Give quantifiable examples of related achievements.
• Describe why you fit perfectly with our values. Read them: here
• What's the toughest work challenge you’ve ever overcome in your life? How did you overcome it?
• What are the last three books you’ve read?
• What do you do for fun?

2. Explain what you’re doing now for a job:

• If you don’t have one, explain why.
• If you have one, explain why you’re looking elsewhere.

3. Upload your cover letter and resume:

• Ensure that your cover letter and resume are saved and sent as one file.

Yes, our hiring process is challenging, but it’s our way of selecting the best… and your way of ensuring your AlgaeCal teammates are tops.

Click the “Apply Now” button on this page and upload your cover letter and resume.

***Note: Please include your cover letter WITH your resume in one document. Applications without a cover letter will not be read!

We are looking to hire as soon as we find the right person, so act quickly and you can also expect a prompt response.

Category