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Office Technology Support, Senior Associate

Halifax, NS
Full Time
3 days ago
Line of Service

Internal Firm Services


Not Applicable


IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

PwC is looking for an enthusiastic individual to join our team of Technology Support Professionals. We are looking for the best - someone who is bright, innovative, and will develop excellent relationships with internal customers and technology peers. The role focuses on partnering with our internal customers to provide technology support and consultation services related to hardware, application usage and process automation.

You must be highly motivated and willing to use initiative and discretion in our fast paced and demanding environment. You display a high degree of flexibility in adapting to changing demands, and possess excellent technical, analytical, organizational and interpersonal skills. You may occasionally travel between offices to resolve issues or support major projects or deployments, and remotely support other offices in Canada. This role requires participation in the local office pager support program and occasional after-hours maintenance, troubleshooting and testing.

Important point(s) to consider

•COVID-19 Vaccination Policy : Putting the safety of our people and clients first as we look to a hybrid future: The health, well-being and safety of our colleagues, clients, and communities is our number one priority. Vaccinations have proven to reduce the risk of COVID-19. Effective Friday, October 1, 2021, PwC Canada requires all partners, staff, contractors and visitors to be fully-vaccinated when entering a PwC location, subject to applicable legal exemptions. At PwC, the future ways of work will be a hybrid of in-person and virtual, allowing choice and flexibility to explore new ways of working and collaborating. Read this press release for further details .

•Please note that this isn't an entirely virtual role. Candidates must be able to work from the local office. In office days may change or increase periodically based on business needs.

What you'll create and do

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
• Effectively manage multiple support calls, customer requests, and operational projects, meeting specific response and resolution times and project deadlines, while maintaining quality service to our customers
• Display a high level of integrity concerning privacy and security
• Contribute to and participate in the delivery of customer education programs, communicating technical information appropriate to audiences at varying computer skill levels
• Demonstrate strong verbal and listening skills to liaise with local stakeholders and understand and improve their technology experience
• A strong focus and demonstrated commitment for providing excellent customer service
• Assist customers with the use of data analytics and automation tools
• Work effectively with others of diverse personalities, positions, cultures, sexual orientations, and generations
• Approach issues with curiosity and display an interest in innovation and emerging technologies and continuous upskilling
• Use judgement and problem solving skills to effectively and efficiently resolve technology issues to the satisfaction of the customer

What you'll bring to this role

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
• A minimum of 3 years technical experience supporting hardware and stand-alone and networked applications in a large environment, including: Windows, Mac, iOS and Android operating systems; Laptop and Printer troubleshooting and repair; Office productivity applications (document, spreadsheet and presentation softwares
• Strong analytical, problem-solving, time-management and interpersonal skills
• Experience with procedures for incident, request and asset management as outlined by the organization and ITIL methodology to achieve desired SLA and KPI results
• Experience using data analytic and automation applications is a benefit
• Knowledge of audio-video and video conference equipment is an asset
• Quickly grasp new technologies and share knowledge openly including contributing to knowledge repositories
• An outstanding approach to teamwork, collaboration and communication
• Required to lift boxes up to 30 lbs
• Travel 10-15% of the time to other Atlantic offices

Why you'll love working for PwC

At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit:

See how you can create your future at PwC

Get to know u

Check out our careers blog to hear what our people have to say and discover a place where you can bring your passions and whole self to work.

Applying at PwC

At PwC, we embrace new technology where you will learn to innovate and deliver differently. For Administrative, Specialist, Associate, Senior Associate, and Manager roles you may have the opportunity to participate in an on-demand video interview. To learn more about our innovative cloud-based online application interview process click here:

We take your privacy seriously. To protect your personal information, please submit your application directly through PwC Canada Careers:

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Travel Requirements

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PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

Every day we see how people make businesses great. But it's not only about skills. If your experience is close to what we're looking for, please consider applying. We recognize that experience comes in many forms, and passionate teams reimagine the possible. Create your future at PwC.

PwC s'engage à bâtir une équipe diversifiée et représentative des collectivités qu'il sert. Nous invitons toutes les personnes qualifiées, sans égard à leur appartenance ethnique, leur race, leur religion, leur sexe, leur orientation sexuelle, leur identité sexuelle, leur statut d'autochtone, leur âge, leur handicap ou leurs besoins en matière d'adaptation du milieu de travail, à présenter leur candidature, qu'il nous fera plaisir d'examiner.

Chaque jour, nous voyons des personnes participer à l'essor des entreprises. Ce n'est pas seulement une question de compétences. Si votre expérience se rapproche de ce que nous recherchons, n'hésitez pas à postuler. Nous sommes conscients que l'expérience peut prendre diverses formes et que des équipes de passionnés peuvent réinventer le possible. Créez votre avenir chez PwC.