What is the opportunity?
As the Manager, Special Loans, you will contribute to strategic business priorities by successfully creating and retaining clients, leveraging knowledge and expertise to assist the business and enhancing customer loyalty. Manage complex and/or higher risk accounts through effective relationship and risk management practices. Provide solutions and business advice designed to satisfy the bank's risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships. Develop relationships with service partners, group partners and professional groups to optimize resolution success as well as business opportunities and referrals.What will you do?Provide a continuous-improvement approach to achieving superior client experience. Personally demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals.Take ownership of client problems at first point of contact and ensure clients are treated with respect; be highly empathetic and maintain strong professional relationships.Maximize opportunity spotting with all clients to enhance retention, referrals, and contribute to superior client care.Build, expand and leverage good working relationships with district, field and risk officers; create a sense of urgency and foster an environment of early identificationMaximize the use of technology to maintain data integrity, documenting all relevant client discussions/negotiation contacts and results.Ensure good portfolio management practices through effective management of expired credits by expiry date.Establish and manage your personal development plan to ensure skills/knowledge/accreditations are up-to-date and meet position requirements; identify and leverage learning opportunities during work out and restructuring of files.What do you need to succeed?Must-haveCreative problem solving skills, with the ability to work effectively under pressure.Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.Ability to successfully utilize internal networks to assist with problem resolution.Capacity to get along with different types and levels of individuals, including Senior Management/Executives. Teamwork and cooperation - building Partnerships with stakeholders; adaptability; knowledge transfer; relationship buildingStrong analytical and risk assessment skills; conceptual thinking; strategic business senseNice to have3+ years of experience as a Commercial Account ManagerRisk Management knowledge / Commercial product knowledgeProficiency with Microsoft Applications - such as Word and ExcelWhat's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to take on progressively greater accountabilitiesJoin our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers .JOB SUMMARY City:
1871 Hollis Street Work Hours/Week:
37.5 Work Environment:
Regional Office Employment Type:
Permanent Career Level:
Experienced Hire/Professional Pay Type:
Salary + Variable Bonus Required Travel (%):
N/A People Manager:
No Application Deadline:
Group Risk Management Req ID:
Banking, Finance and Insurance