You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

Manager, Special Loans

Halifax, NS
Full Time
A month ago
What is the opportunity?

As the Manager, Special Loans, you will contribute to strategic business priorities by successfully creating and retaining clients, leveraging knowledge and expertise to assist the business and enhancing customer loyalty. Manage complex and/or higher risk accounts through effective relationship and risk management practices. Provide solutions and business advice designed to satisfy the bank's risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships. Develop relationships with service partners, group partners and professional groups to optimize resolution success as well as business opportunities and referrals.

What will you do?
  • Provide a continuous-improvement approach to achieving superior client experience. Personally demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals.
  • Take ownership of client problems at first point of contact and ensure clients are treated with respect; be highly empathetic and maintain strong professional relationships.
  • Maximize opportunity spotting with all clients to enhance retention, referrals, and contribute to superior client care.
  • Build, expand and leverage good working relationships with district, field and risk officers; create a sense of urgency and foster an environment of early identification
  • Maximize the use of technology to maintain data integrity, documenting all relevant client discussions/negotiation contacts and results.
  • Ensure good portfolio management practices through effective management of expired credits by expiry date.
  • Establish and manage your personal development plan to ensure skills/knowledge/accreditations are up-to-date and meet position requirements; identify and leverage learning opportunities during work out and restructuring of files.

  • What do you need to succeed?

  • Creative problem solving skills, with the ability to work effectively under pressure.
  • Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.
  • Ability to successfully utilize internal networks to assist with problem resolution.
  • Capacity to get along with different types and levels of individuals, including Senior Management/Executives. Teamwork and cooperation - building Partnerships with stakeholders; adaptability; knowledge transfer; relationship building
  • Strong analytical and risk assessment skills; conceptual thinking; strategic business sense

  • Nice to have
  • 3+ years of experience as a Commercial Account Manager
  • Risk Management knowledge / Commercial product knowledge
  • Proficiency with Microsoft Applications - such as Word and Excel

  • What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to take on progressively greater accountabilities

  • Join our Talent Community
    Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

    City: Halifax
    Address: 1871 Hollis Street
    Work Hours/Week: 37.5
    Work Environment: Regional Office
    Employment Type: Permanent
    Career Level: Experienced Hire/Professional
    Pay Type: Salary + Variable Bonus
    Required Travel (%): 0-25
    Exempt/Non-Exempt: N/A
    People Manager: No
    Application Deadline: 02/21/2020
    Platform: Group Risk Management
    Req ID: 202344
    Ad Code(s):
    Banking, Finance and Insurance