Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Site Description:

Positions are available at the Halifax Infirmary, Victoria General, and Dartmouth General Hospital.

The Halifax Infirmary is home to the Charles V. Keating Emergency and Trauma Centre. It also houses a number of inpatient units, surgery departments, and outpatient clinics.

The Victoria General in Halifax houses in patient and outpatient clinics and services.

Dartmouth General Hospital provides services to approximately 120,000 people in Dartmouth and surrounding areas.

Position Details:

Position: Dispatcher
Site: Halifax Infirmary; Victoria General Hospital; Dartmouth General Hospital
Hours: 8am - 4pm; 4pm - midnight; midnight - 8am
Payrate: $20.50/hour

Key Responsibilities:

Join Paladin Security as a Healthcare Security Dispatcher serving the Halifax Infirmary , Victoria General Hospital , or the Dartmouth General Hospital . This position is a not a uniformed security position and does not require a security license. In this essential front-line role, based out of the hospital security office, you'll be responsible for receiving and dispatching emergency and non-emergency calls, coordinating responses, and ensuring the safety and efficiency of hospital operations. Dispatchers play a crucial role in maintaining calm and clear communication during critical moments and supporting both staff and patients with professionalism.

• Handle all incoming calls with professionalism and composure, providing excellent customer service
• Maintain positive relationships with Paladin employees, management, and hospital staff while handling confidential information
• Dispatch alarm response calls quickly and accurately within designated time frames
• Respond to alarms following established account instructions
• Accurately update alarm and event records in the system
• Create and issue hospital ID cards as needed
• Assist Shift Supervisors or Site Supervisors with administrative and operational tasks as assigned
Prerequisites:

• Ability to lead, plan, organize, delegate and problem solve.
• Ability to pay close attention to detail.
• Computer knowledge and proficiency in Microsoft Word, Excel and Outlook.
• Ability to communicate effectively, both written and verbal.
• Ability to deal with others effectively.
• Ability to function effectively in a fast paced and stressful environment.
• Ability to demonstrate professionalism in all situations.
• Ability to prioritize based on severity of the call.
• Valid Standard First Aid & CPR - Level C (from a CSA-approved vendor)
• English (oral and written) fluency is a must
• Previous experience in dispatching, or a related field preferred.
Why choose Paladin?
• Opportunities for training and professional development.
• Competitive wage and benefits package.
• Free Uniforms
• Company paid Security license
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Get paid your way with flexible daily pay options!

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

Standard First Aid, CPR Level C

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Site Supervisor, Client Service Manager

This is a Full and Part-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Travel is not required

Number of Openings for this position: 16