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Loblaws

Department Manager/Supervisor - Customer Service

Location
Halifax, NS
Details
Full Time
4 days ago
Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:
1075 Barrington St, Halifax, Nova Scotia, B3H 4P1

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we're here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We're looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

Why is this role important?

Department Manager - Customer Service (Halifax Market) Currently supporting South Halifax (Barrington Street) Atlantic Superstore #369 - Responsible for the Front End, Customer Service, U-Scans, Smoke Shop, Cash Office and Bookkeeping Functions within the store. As part of our Management Team, you will be a mentor and leader, developing your team through succession planning initiatives, supporting our Care, Ownership, Respect, Excellence (CORE) Values. Part of your responsibility as a Department Manager will include weekly rotational responsibilities/ participation as part of our Manager on Duty rotation.

No Previous Retail or Management Experience?

At Loblaw, we offer a comprehensive training program to the successful applicant. While the successful applicant may benefit from having Retail Store Experience or previous experience leading/managing a team, we are on the lookout for a candidate willing to learn and take on a new career in Retail.

What You'll Do:
  • To direct and supervise all front-end staff to secure efficient and courteous customer service
  • Ensure productivity from through the Front End is efficient, achieving expectations within the department.
  • To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times
  • To maximize sales and gross profit, ensuring sales' goals and budgets are met
  • To hire all part-time staff and train new employees
  • To support and schedule all colleagues ensuring the strict control of wage costs
  • To interpret and administer Company policy and ensure compliance with the Employee Guidelines
  • Responsible for maintaining the condition of all service counters, production areas and offices (5's standards)
  • To ensure the safety and sanitation of the department


What You'll Need:
  • Flexibility to work a variety of hours which include days, evenings, and weekends
  • Ability to work in a fast-paced environment
  • Accept responsibility for department metrics, leadership and colleague engagement.
  • Three to five years' experience in the retail service industry considered an asset
  • Prior management experience a definite asset
  • Grade 12 Diploma (GED or equivalent)
  • Excellent communication and interpersonal skills


Apply today!

At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

Employment Type:
Full time

Type of Role:
Regular
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Category
Retail