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Sitel Group

Customer Sevice_Work from home

Full Time
22 to 31 per hour (plus commission)

What you will do

Provide a Motion customer experience. Our Customer Service Representatives are the front line to our company and critical players in realizing our objective to make life accessible. You will:

  • Answer phones and emails.
  • Provide retail sales customer service to the clientele instore.
  • Fax and digitize files.
  • Work closely with busy service technicians and sales consultants to oversee the client order administration.
  • Process payment, manage bank deposits, billing & payments as needed.
  • Coordinate equipment rentals and sales.
  • Deliver excellent customer service when handling the communication (in-person, telephone, email) between clients, therapists, and funders.

Make a difference. You will work behind the scenes to ensure accurate information is presented to our guests. You will:

  • Keep client, rental and inventory information up to date using our Navision software.
  • Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client registration is complete and accurate.
  • Coordinate the pickup and delivery of all rental or custom equipment for our clients as well as any other administrative assigned tasks.

What you bring

  • Education and experience. You have a degree or diploma from a post-secondary institution or a minimum of 2 years of experience in a fast-paced office environment or a customer-facing role. You have an interest in, or exposure to, the healthcare or personal mobility device industry. Experience in equipment sales or the sales process is considered an asset.
  • Communication. You love building relationships with people and you know how to work with customers to find the best solutions to fit their needs. You are comfortable communicating on the phone, by email or in person - sometimes all at once.
  • Flexibility and organization . You are deadline driven and can prioritize and manage a myriad of tasks as they come up throughout the day, be it from clients or other team members.
  • Empathy and respect. To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our client’s needs and circumstances. You can navigate any situation in a friendly, professional, and compassionate manner.
  • Technical Skills. You are proficient in Microsoft Office Suite and comfortable navigating databases. Experience with Jobber and Navision is an asset.
  • Additional must-have requirements. You have a clean criminal background check and are bondable.
Accounting Administrative Retail