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Sitel Group

Customer Sevice_Remote Position

Details
Part Time
Yesterday
Salary
20 to 30 per hour (plus commission)

Preferred Education, Skillsets & Experience:

  • High school diploma or equivalent
  • Bilingualism is required (French and English, written and spoken)**
  • 1-3 years of experience related field preferred
  • 1-3 years of demonstrated success in customer service with a preference for contact centre environment
  • Self- starter/ motivator that demonstrates strong work ethic
  • Reliable and agile
  • Strong communication and problem solving skills
  • Demonstrated ability to be resourceful and can work both autonomously or in a group setting
  • Confident and independent
  • Proficient typing, data entry and multi-tasking skills
  • Technical proficiency with experience in relevant computer applications and contact center systems
  • Knowledge of Microsoft Office Suite and background in enterprise systems (ie: SAP, Oracle, Salesforce.com, Sharepoint etc)

Work Environment/ Conditions:

  • Hours of Operation: Monday to Friday 6AM to 8PM EST
  • Hours are subject to change, based on business needs
  • Flexibility to work non-traditional hours (weekends, holidays, split shifts, overtime) may be required as business needs
  • 30 minute lunch as scheduled by Workforce Management
  • Vacation selection policies and standards
  • Work location in a Contact Centre, branch or work from home (as outlined in the conditions of employment)
  • Ability to work within a virtual work environment with peers and leadership team
  • Operate in a complex environment while maintaining high quality output and maximizing accuracy
  • This job requires you to sit at a desk 4 to 10 hours a day, taking incoming calls, emails or other future channels introduced in the contact centre (ie: Chat), along with managing off phone work

Impact:

  • Accountable for delivering results (Service, sales performance standards, adherence to processes / work instructions)
  • Promotes Grainger's people, products and services to beat the competition
  • Responsible for integrity of day to day business practices
  • Create a remarkable experience in the lives of our customers, team members and the communities we serve
  • Empowered to provide service which results in making our customer's job easier, exciting them to return time and time again
  • Builds close customer relationships & personalizes customer interactions to provide exceptional service & utilizing all resources to deliver results
  • Demonstrates a passion for customer service
  • Produces win-win scenarios for the customer and business
  • Takes personal responsibility for the team's success, with effectively communicating and collaborating cross functionally in an open and honest manner
  • Should be able to work positively and collaborate well with other team members, internal partners such as TPS, Third Party, Sourcing etc (should exhaust all resources first before contacting these parties)
Category
Accounting Administrative Retail