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Nova Scotia
Full Time
3 days ago
25 to 30 per hour (plus commission)

We are seeking a Remote Customer Service Representative to provide exceptional support to our valued customers from the comfort of your own home. As a Customer Service Representative, you will be the first point of contact for our customers, addressing their inquiries and ensuring a positive experience.

Key Responsibilities:

  1. Customer Support: Respond to customer inquiries, requests, and concerns via phone, email, or chat promptly and professionally.

  2. Issue Resolution: Investigate and resolve customer issues, complaints, or discrepancies effectively, striving for customer satisfaction.

  3. Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and assistance to customers.

  4. Order Processing: Assist customers with order placement, tracking, and modifications, ensuring accuracy and timeliness.

  5. Technical Assistance: Provide basic technical support, troubleshooting, and guidance to customers experiencing product-related issues.

  6. Communication: Maintain clear and concise communication with customers, keeping them informed about order status, policies, and procedures.

  7. Documentation: Accurately record customer interactions and maintain detailed records of inquiries and resolutions.


  • Strong communication skills, both written and verbal.
  • Empathy and a customer-centric approach to problem-solving.
  • Ability to adapt to changing customer needs and situations.
  • Patience and the ability to handle challenging customer interactions with professionalism.
  • Basic computer skills and proficiency in using customer service software and tools.
  • Self-motivated and capable of working independently.
  • Previous customer service experience is a plus.
Accounting Administrative Customer Service and Support