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Rogers Communications Canada Inc.

Customer Service Rep

Location
Sydney, NS
Details
Full Time
4 days ago
Customer Service Rep

At Rogers, we put our customers first in everything we do. We're committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We're growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you're up for the challenge and the fun? If so, consider the following opportunity:

Seaside Wireless powered by Rogers - Service Service/Sales Representative

Responsibilities:
  • Answer customer inquiries and provide support for financial issues, service quality issues and other non-technical company issues.
  • Answer inquiries for installation team members and provide support with non-technical customer issues.
  • Complete outbound Sales initiatives to potential and existing customer base.
  • Maintain billing, payment and other financial records on customers.
  • Inform customers concerning scheduled outages and other service interruptions or company promotions.
  • Document all customer interaction in support database.
  • Provide other administrative assistance, support and backup to the Customer Service. Department as required.
  • Keep work area clean and orderly.
  • Adhere at all times to all applicable health and safety policies.
  • Perform outgoing calls to potential customers as required.
  • Perform other duties as requested by the department or team lead.


Qualifications:
  • Must have a minimum Grade 12 or equivalent
  • Post secondary education in an administrative field considered an asset.
  • Previous experience in customer service preferred.
  • Excellent communication and telephone skills required.
  • Above average computer skills with a variety of programs and hardware.
  • Must be detail oriented.
  • Have ability to work well with others.
  • Be able to work with minimum supervision.
  • Willing to take responsibility for their work and respond to company needs; i.e. work extra time as required to meet deadlines.


Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 500 George St Suite 140 (7746), Sydney, NS
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 271109

Together, we'll make more possible, and these six shared values guide and define our work:
  • Our people are at the heart of our success
  • Our customers come first. They inspire everything we do
  • We do what's right, each and every day
  • We believe in the power of new ideas
  • We work as one team, with one vision
  • We give back to our communities and protect our environment


  • What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

    Posting Notes: Customer Experience

    Location:
    Sydney, NS, CA

    Being a Rogers team member comes with some great perks & benefits including:
    • Health & well-being benefits
    • Donation matching
    • Paid time off for volunteering
    • Wealth Accumulation including: Pension plan & Employee stock options
    • Generous employee discounts
    • Leadership development, Mentorship, and Coaching programs

    *available for full-time and part-time permanent employees, some restrictions apply

    Looking for career guidance and inspiration?

    Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

    Job Segment: Call Center, Customer Service Representative, Database, Customer Service, Sales, Technology
    Category
    Customer Service and Support Information Technology