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Customer Care Advisor - Contact Centre (Full-Time)

Halifax, NS
Full Time
5 days ago

Requisition ID: 103252

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
  Our corporate culture is built around recognition and rewards , diversity and inclusion , and the core values of respect, integrity, passion and accountability .   
Career, culture, progression . You'll find it all here!    
Our Customer Contact Centre team is the " heart of our operation. "  
When you join our team, you position yourself to build a career with a respected financial institution that is -- Canada's most international bank.  Your opportunities for professional growth will be supported by leaders who understand our talent is key to our ongoing success.
You'll enjoy a total rewards package featuring Incentive, Pension and Employee Share Ownership Plans; Group RSPs; free employee banking and a comprehensive suite of customizable benefits, including wellness and employee discount programs.
A Day in the Life of a Customer Care Advisor  
Our Customer Care Advisors are experts at identifying need and providing customized solutions and memorable experiences for our customers. 
Through a high volume of telephone-based interactions with our Canadian Banking customers, you'll apply your passion for the Scotiabank brand, your communication skills, problem-solving abilities and your knowledge of our products and services to ensure each customer experience is uniquely personal .
Your self-directed, performance-oriented approach and natural curiosity will position you to identify new opportunities to maximize the customer experience.
To Be Successful in this role, you will need to bring...
  • A passion for customer service.
  • Prior experience in customer-focused roles requiring your ability to analyze customer need and provide solutions-based advice.
  • The ability to multitask between numerous internal platforms while providing a high-quality customer experience.
  • Curious and able to thrive in a changing environment -- you're eager to accept training, coaching and professional development opportunities that will enable you to succeed in your current role - and beyond!
  • Strong keyboarding functionality (25+ wpm)
  • A high school diploma (or a recognized equivalent)
Hiring & Training Details  
Hire Date: September 7, 2021
Location: Our Customer Contact Centre is located on the upper mall level of Scotia Square, 5201 Duke Street, Halifax, NS
Position Status: Full -Time
Training Dates: September 7 - October 22, 2021
Work Schedule During Training:  Monday - Friday;  7am - 3pm or 3 - 11pm AST
Regular Work Schedules :
We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation (Monday to Friday - 7 am - 1 am, Saturday-Sunday - 8:30 am - 1 am AST).
We are committed to providing our employees with a balanced working environment.  As such, work schedules will be fixed, once assigned; not subject to rotation.  
Training for these positions will be done on-site and following training, employees will work on site.
Permanent (non-rotational) work schedules will be finalized with new employees approximately 4 weeks prior to the end of training.  
The Canadian Contact Centre is not a participant in the Atlantic Immigration Pilot Program and will not be providing sponsorshi p.
Location(s):  Canada : Nova Scotia : Halifax 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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