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Complex Claims Specialist

Halifax, NS
Part Time
3 days ago
Company Overview

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Department Overview
The TD Insurance brand is a part of TD Bank Group. The wide range of TD Insurance products help protect clients from the 'accidents of life' including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD Canada Trust branches, the Internet and telephone. The TD Insurance brand, through its TD Insurance Credit Protection and TD Insurance Life and Health brands, is the number one provider of critical illness insurance and direct life and health premium origination in Canada. And through its TD Insurance Meloche Monnex and TD Insurance Home and Auto brands, is the largest direct-response insurance group in the country.

Job Description

The Senior Residential Claims Advisor is responsible for the investigation, evaluation and timely resolution and service of Complex and High net worth clients claims. Using expert knowledge to handle complex, high profile claims requiring extra care and attention to resolution. You will be required to meet clients/witnesses etc. to obtain statements and/or negotiate claims on site on behalf of TD Insurance. This role contributes to the legendary customer experience, maintaining high regard for quality and personalized service for a high net worth client segment. You will work collaboratively with internal and external partners to ensure all claims are appropriately managed and resolved, while mitigating risks and escalations and valuing speed and accuracy.


• Excellent verbal and written communication skills
• Superior client service orientation
• Ability to work independently while supporting a team environment
• You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment and possess excellent organizational and time management skills
• You possess strong typing and computer skills
• 5-7 years of Insurance Claims experience, with focus being primarily on property claims
• Experience dealing with more complex and larger loss insurance claims is required
• Experience in handling liability claims is preferred
• Experience with and understanding of high net worth market segment is preferred
• Valid G Driver's License and satisfactory MVR is required for field positions
• Travel primarily within the Calgary area and flexibility required to travel to other areas as needed for a Field position only
• CIP/FCIP designation is considered an asset



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.