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BC Public Service

CLK 11 - Customer Service Representative

3 days ago
25 to 28 per hour
Posting Title
CLK 11 - Customer Service Representative

Position Classification
Clerk R11


Multiple Locations, BC CA (Primary)

Salary Range
$25.29 - $28.56 hourly

Close Date

Job Type
Temporary (Auxiliary)

Temporary End Date

BC Public Service -> Citizens' Services

Ministry Branch / Division
Service BC

Job Summary

Customer Service Representative
Clerk 11

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required by November 22, 2021. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here .

These are temporary auxiliary positions.
An eligibility list may be established for future temporary opportunities.
Please note these are ongoing postings without a scheduled close date. The posting close dates will be added to the postings a minimum 2 weeks prior to the posting close date. Closed postings will be removed from this landing page. Applications will be reviewed on a bi-weekly basis.

You must apply toEACH Region you are interested in.

If you enjoy a fast paced environment, adapting to shifting priorities and new learning opportunities with a fantastic team, we welcome your application!

Service BC Division is government's chief provider of citizen- and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.

Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry, OneStop Business Registry and BC Online.We also have an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program, to support access to digital government services and information.

Within Service BC Division, our people and our culture are important to us. We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners. Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering "Service with Heart".

The role of a Customer Service Representative (CSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs. These programs and services can be provided through in-person, virtual online and/or telephone services to citizens. CSR's are expected to be knowledgeable; citizen service oriented, and exhibit a high degree of tact, diplomacy and discretion.All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.

'Service With Heart' is provided in an environment which strives to connect with citizens and business in order to complete all aspects of an information request, application filing or financial transaction as a one visit occurrence or to make arrangements for completing their requirements on a follow through basis by subsequent mail, telephone, or in-person attention from the staff of the responsible ministry.Services are provided for provincial government programs as well as making available a variety of services on behalf of other levels of government and other public sector agencies.

NOTE: These are auxiliary positions. The hours and days of work will vary bi-weekly, ranging from nil to full time hours, depending on operational demand.Scheduled start and end times are variable from 7:00 am to 9:00 pm, Sunday to Saturday, dependent on operational requirements. Employees are required to work assigned scheduled shift.For full description of accountabilities and qualifications, please review the attached position description.

Apply to the Region/s you are interested in via the following links:
  • Island Region: Requisition 80351
  • Lower Mainland Region: Requisition 80352
  • Okanagan/Shuswap Region: Requisition 80353
  • Kootenay/Rockies Region: Requisition 80354
  • Cariboo/Chilcotin Region: Requisition 80355
  • Northern Region: Requisition 80356

You mustapply online separately for each of the positions you wish to be considered for by clicking the link(s) above.

Job Category
Administrative Services
Administrative Maintenance and Technicians