What is the opportunity?
At RBC, we value each person's unique customer service style, and encourage you to bring your best to our clients every day. In this role, you provide financial advice to clients and find solutions that meet their individual needs. You have the power to make our brand work for the people within your local community as you dedicate yourself to putting your clients first. If you have the drive to deliver exceptional customer service, you can build a great career with us here at RBC.What will you do?Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branchIdentify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contactContribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutionsUnderstand & resolve client concerns, where possible, at first point of contactEducate & assist clients with using RBC digital capabilitiesManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactionsWhat do you need to succeed?Must-haveProven customer service skills, preferably in the financial or service industryDrive and self-motivation, as well as excellent communication skills and emotional intelligenceDigital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)Personal flexibility to work flex hoursEagerness to learn and determination to succeedMobility to work in all 13 branches in Metro HalifaxNice-to-haveSales experience in the financial or service industry
Is this job right for you? Check out our video and decide for yourself! What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamJOB SUMMARY City:
Entry LevelPay Type:
PL11 Required Travel(%):
Customer Service and Support