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RBC

Client Advisor - 15hrs/week

RBC
Location
Halifax, NS
Details
Full Time
Yesterday
What is the opportunity?

At RBC, we value each person's unique customer service style, and encourage you to bring your best to our clients every day. In this role, you provide financial advice to clients and find solutions that meet their individual needs. You have the power to make our brand work for the people within your local community as you dedicate yourself to putting your clients first. If you have the drive to deliver exceptional customer service, you can build a great career with us here at RBC.

What will you do?
  • Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
  • Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
  • Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
  • Understand & resolve client concerns, where possible, at first point of contact
  • Educate & assist clients with using RBC digital capabilities
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions


  • What do you need to succeed?

    Must-have
  • Proven customer service skills, preferably in the financial or service industry
  • Drive and self-motivation, as well as excellent communication skills and emotional intelligence
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
  • Personal flexibility to work flex hours
  • Eagerness to learn and determination to succeed
  • Mobility to work in all 13 branches in Metro Halifax


  • Nice-to-have
  • Sales experience in the financial or service industry


  • Is this job right for you? Check out our video and decide for yourself!

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • A world-class training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team


  • JOB SUMMARY
    City: Halifax
    Address: TBD
    Work Hours/Week: 15
    Work Environment: Branch
    Employment Type: Permanent
    Career Level: Entry Level
    Pay Type: Hourly
    Position Level: PL11
    Required Travel(%): 26-50
    Exempt/Non-Exempt: N/A
    People Manager: No
    Application Deadline: 07/05/2020
    Req ID: 254642
    Category
    Customer Service and Support