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Balancing Officer

Dartmouth, NS
Full Time
2 days ago
What is the opportunity?

Do you have experience in processing? if so, this might the opportunity for you!

As a Balancing Officer for Image Capture & Processing, Centralized Balancing - Cash Services, you will be responsible for completing pre-clearing image capture activities for payment items received from Cash Services Centres across Canada including the investigation and resolution of out of balance client deposits and internal transactions as well as other pre-clearing activities such as the verification and input of payment item amounts and MICR line fields. This role will be responsible for ensuring all individual activities are completed on time as per quality thresholds to minimize the risk of financial loss and negative client impact.

Please note shift is 4:30 PM to 9PM

What will you do?

  • This role will be responsible for the completion of pre-clearing image capture activities including investigation and resolution of out of balance client deposit and internal transactions
  • Preparation of client and/or internal adjustments as required
  • Review and verification of payment items received through non-client facing channels to ensure appropriate negotiation validations are completed.
  • Dollar amount keying of cheques, PTB envelopes and other payment items as referred by FSS Deposit Monitoring
  • Verification and data entry of magnetic ink character recognition (MICR) lines on cheques and other payment items as referred by FSS Deposit Monitoring
  • Referral of client deposits and/or internal items/batches to the Cash Services Centre of origin for physical balancing and the re-imaging of items as required.
  • Ensures all processing is completed within established time frames and end of day cut off times across multiple time zones in Canada are met to avoid financial loss and negative client impact.
  • Ensure full compliance to all controls, both regulatory and internal, including RBC policies and processes and the Canadian Payments Association (CPA) clearing rules.

  • What do you need to succeed?


  • Experience working in a fast-paced operational team
  • Solid knowledge of all regulatory and internal compliance rules
  • Strong investigation and problem solving skills
  • Proficient in Microsoft suite of applications ( familiarity with excel is critical too!)
  • Strong communication skills
  • Ability to work weekends when required (sometimes with short notice)

  • Nice-to-have

  • Change management minded
  • Experience in a banking environment - branch experience is always great!
  • Experience in a digital capture environment
  • Lean Six Sigma Certification

  • What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to take on progressively greater roles

  • About RBC
    Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit .

    Inclusion and Equal Opportunity Employment
    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


    City: Dartmouth
    Address: 120 troop Ave. Unit 800
    Work Hours/Week: 20
    Work Environment: Service Centre
    Employment Type: Permanent
    Career Level: Entry Level
    Pay Type: Salaried
    Required Travel (%): 0-25
    Exempt/Non-Exempt: N/A
    People Manager: No
    Application Deadline: 11/15/2019
    Req ID: 200930

    Posting Notes:
    Management and Executive