TELUS Mid-Market sales leaders foster confident, independent action and initiative, with a sense of urgency and the ability to make decisions. Account Support Representative's responsibilities are broad in scope, encompassing a wide variety of activities, requiring rapid shifts in priorities.Position Overview:
The Mid-Market Account Support Representative is responsible for seeking, developing, planning and implementing sales and retention strategies targeting Mid-Market customers. The position plans and coordinates sales development and customer loyalty activities to identify business opportunities and manage accounts effectively. The Mid-Market Account Support Representative analyzes customer needs, and builds and maintains privileged professional relationships.Responsibilities:
•Meet and exceed sales, revenue and business development targets with our customers
•Increase Mid-Market sales based on growth and retention targets and TELUS' strategic direction
•Build strong relationships with customers by offering solutions and alternatives to retain their loyalty
•Listen to and understand customers' needs to quickly provide creative, relevant and simple solutions
•Work closely with internal TELUS teams and various partners
•Get involved and participate in various networking activities
•Understand competitors' strategies using available reports and identify the business opportunities they representQualifications:Required Skills and Experience:
•Excellent communication and interpersonal skills
•Ability to develop business networks
•Excellent work organization and time management skills
•Creativity, proactivity and initiative
•Ability to multi-task with a good level of follow-up skills
•Ability to work well under pressure in a busy and challenging environment is essential
•Knowledge of wireless and wireline products and services is an asset
•Minimum 3 years' experience in sales
•Bachelor's degree in a related discipline or a college diploma Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.