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Account Manager - Provider - TELUS Health

Reference ID: HEA03023-17

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Job Location icon
Halifax, NS
Job Type icon
Full Time
Job Category icon
Health Care

Position Overview:

Accountable for developing and managing the strategic account strategy ranging from small single to large Health Provider accounts. This position will be responsible for developing and driving the account strategy and building strategic relationships with executive level customers, including healthcare providers and internal stakeholders.

What YOU Get to Do...

    •Cold calling prospective Healthcare Providers (Physicians, Specialists and Nurse Practitioners) and promoting and selling TELUS Health Integrated solutions •Understanding current and prospective customers' communication needs, business issues, and buying motives •Owning executive level client relationships, strategic business planning and service delivery •Negotiation & entering into contractual agreements in accordance with TELUS' policy and procedures •Providing accurate and timely forecasts, funnel hygiene, target/objective updates to deliver on all territory plans and team annual targets using tools including Microsoft Excel, Salesforce and other Industry software •Maintain high levels of customer satisfaction by leading the account team to drive real and long standing business value •Engage the necessary resources from within the extended team and external stakeholder community to fully support the needs of the business


What YOU Bring...

Required Knowledge:
      •Effective understanding of ICT technology and industry trends at a business level, the competitive landscape, market and economy •Proactively creates relationships crossing lines of business and lines of management
    Solution Platforms and Offerings:
      •Knowledge of all core business offerings that enable a customer's digital transformation •Able to confidently communicate TELUS' Wave 3 value proposition and commitment to becoming an industry leader in Managed IT and Cloud IaaS Services, Hosted Unified Communications, the Internet of Things and Security Solutions
    Strategy and Planning:
      •Proactive use of embedded territory, account and call planning tools in to create targeted plans with clearly defined smart goals and specific milestones •Ensures appropriate balance of prospecting, qualification and closing activity documented via •300% funnel coverage at all times and 100%+ forecasting accuracy, including adherence to PSO sales methodology •Working knowledge
    Purposeful Execution:
      •Effectively negotiates contract commitments internally and externally using influence and persuasion techniques to increase sales revenue, achieve better margins and achieve improved, more trusted customer relationships
    Engaging the Customer:
      •Genuine and authentic customer advocate, who takes accountability and manages customer expectations •Communicates with customer based on business case principles including articulating the business rationale and return associated with investing time, money and human capital

Required Skills & Abilities:
    •Fast learner •Embraces change •Have experience in selling Healthcare IT solutions •Understanding Medical Clinic Workflow and documentation process will be considered a strong asset •Grit and determination •Problem solver •Team player •Ability to work with limited supervision •Willingness to travel extensively

Required Experience:
    •University Degree with 3-5 years' experience •Experience in dealing with of Medical Professionals and Medical Clinic preferred

Where We Are Looking...

What YOU Get...
    •Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development and after-hour educational assistance, flexible benefit plan with many innovative options and programs, DC Pension, flexible work styles, and more

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Posted: October 18, 2017
Closes:November 25, 2017